How do I connect to ResponseWare?

• Open the TurningPoint Cloud software
• From the TurningPoint Cloud Dashboard, click on Click to Connect just under ResponseWare in the upper right hand corner of the screen.

• Enter your Turning Account login and password
• Click Sign In

• Click on Start Session

• Write down your session ID number (in the below example it is 1589, but yours will be different each time you log in.)

• After you log in to polling and reset your session, give this Session ID to the students using ResponseWare.  It is how they connect to your questions when polling is open.

What is ResponseWare?

ResponseWare is a software that can be used in the place of clickers.  It allows your smart phone or browser to be used as a way of responding to polls.

Why do my students keep asking for a Session ID?

A session ID is only needed if you allow the use of ResponseWare, the app for smartphones and browsers.  If you are not allowing its use then they will not need it.

How do I change my receiver channel in TurningPoint Cloud?

• Open TurningPoint Cloud
• Click on the number under Receiver: 

• Choose the correct channel from the drop down menu based on the classroom in which you are located

• Click Close 

How do I export a session file to share it with someone else?

• Click on the Manage tab

• Click on the Sessions drop down menu
• Choose Export

• Click next to the sessions that you want to export
• Click on the … and choose where you want to save the file
• Click Save 
• Give the files a password that you can share with someone else
• Click Export

What steps can I take to ensure that my students are properly registered?

One of the best ways at the beginning of the semester to let student's know that their clicker is properly registered is to use the Response Grid, which is a visual representation of the participant list that changes color as participants click in.  You can also set your preferences so that the Response Grid comes up by default when you open polling.  Just be sure that your participant list is up to date at the beginning of every class if your using this method to avoid confusion.

Another way to let students know who is still inactive is to copy and paste the list of students from TurningPoint cloud into a message to the class.  For instructions on exactly how to do that, click here.

Some students won't pay any attention to any of these methods, so the only way to get them to take notice of the problem is to post grades early in the semester.  Once they see that they're not getting any credit, they often do something about the problem.

How do I import a session file to my Manage tab in TurningPoint Cloud?

• First click on the Manage tab.

• Click on the Sessions drop down menu and choose Import.

• Find the location of the file and click Open.  If this file wasn’t created with your Turning Account login name then you will need a password to open it.  If it says that the file belongs to another user but does not ask you for a password then you will need to have the other user export the session file and send it to you again.

I can't find the session file for the quiz I ran in TurningPoint Cloud.

The first thing to check is whether or not it is in the Auto folder. When you don't choose a participant list before you open polling then TurningPoint automatically files it there.  Sometimes you'll have to scroll to the left to see that there is a triangle next to Auto or the participant list.  This means that it can be expanded to see the session files associated with it.

If the session file is under Auto then you can click and hold the mouse button down on the session file name and then drag it to the correct participant list and let go of the mouse button.  This automatically reassociates all of the device ids with the correct participant.

If the session file isn't listed under Auto then it might be in the backup sessions folder.  To see if that's the case first open the TurningPoint software folder.

If you find the file there then you will need to import it so that you can see it listed on your Manage tab.

How do I change my password in TurningPoint Cloud?

In order to change your password for accessing the TurningPoint Cloud software you must change your password for your Turning Account.

• Open your web browser
• Go to http://account.turningtechnologies.com 
• Log in to your Turning Account
• Click on the Profile tab on the left
• Enter your new password under Password
• Enter it again under Confirm Password
• Click Save

Can I set the Response Grid to come up each time I ask a question?

• If you are in PowerPoint Polling first click on the TurningPoint Cloud tab or then Preferences.

• Click on the PowerPoint tab on the left
• Click on the check box next to Response Grid
• Click Close

• If you are in TurningPoint Anywhere polling, first click on the cog as indicated in the image below.

• Then click on preferences.

• Click on the Anywhere tab on the left
• Click on the check box next to Response Grid
• Click Close

How do I change my preferences in TurningPoint Cloud?

• To change the default settings for your Response Grid, either click on the number under Receiver if you are in the TurningPoint Cloud Dashboard.

• If you are in PowerPoint Polling first click on the TurningPoint Cloud tab or then Preferences.

• If you are in TurningPoint Anywhere polling, first click on the cog as indicated in the image below.

• Then click on preferences.

• Once you reach the Settings screen you can make your desired changes and click Close.

What is the Response Grid and how should I use it?

The Response Grid is an option that you choose when you're polling a question or alternately you can choose to have it always come up by default.

It is a grid of all of the students in your class that appears on the screen during polling.  The students name will change color if a response is detected from their clicker.  If their clicker isn't properly registered to their name then just the device id will appear.

If you use this, then your student's will be able to tell whether or not they have registered their device id correctly to their name.

• The first step in using the Response Grid is to download your participant list.  If you have already downloaded your participant list then you may need to update it before proceeding just to insure that all of your participants records are up to date.

• Next click on the Polling tab in TurningPoint Cloud if it is not already selected.

• Select the name of your participant list under the Participants box, then click on PowerPoint Polling or Anywhere Polling.

• This will load your choice of polling methods.  Once you start the polling for your question then you will have the option of turning on the Response Grid for that question.

How often should I update my participant list in TurningPoint Cloud?

During the first few weeks of classes it's best to update your participant list before each class.  Students are getting their clickers registered and some will be quicker about it than others.  If you update before each class and you're using the Response Grid then the students will be able to see if their clicker is coming up under their name as is indicated by their name lighting green or as their device id.

If the device id is coming up then that means that the clicker hasn't been properly registered to their name.

If you are not using the Response Grid then you should at least update your participant list before you upload grades each time.  This insures that all registered students will receive their points.

My clicker isn't responding at all when I click.

First try resetting your clicker.  If that doesn't work then it may be that the batteries need to be changed.

To remove the batteries you will need a small Phillips head screwdriver.  The battery compartment is located on the bottom of the back of the clicker.

RF-LCD clickers take 2 CR2032 3V clickers like the one seen above.  These batteries are available at the bookstore, but they can also be found at Walmart or Amazon.com.

How do I decipher what my participant list means?

The first step in determining this is to update your participant list.

• Click on the Manage tab

• Click on the name of the participant list
• Click on the Edit Participants button

• The Device Ids are listed in the first column
• In the first example below:
• 5B31D4 is the student's clicker device id
• 11000535 is the ResponseWare device id
• Because the License Status column says Active, we know that the students account is correctly registered and should export properly to Blackboard
• In the second example below the student either hasn't created a Turning Account at all or the student hasn't connected their Turning Account to Blackboard
• In the third example, the student has created a Turning Account, connected that account to Blackboard, added their device id, but they have not yet added a Turning Account license to their account.
• In the fourth example below:
• There is no clicker Device ID listed, if they are only using ResponseWare and don't have a clicker then this is fine, but if they're trying to use a clicker in class then they'll need to add their clicker device id to their Turning Account
• 11002345 is the ResponseWare Device ID
  
  

How do I know which of my students are still inactive in TurningPoint Cloud?

The first step in determining this is to update your participant list.

• Click on the Manage tab

• Click on the name of the participant list
• Click on the Edit Participants button

• Click on the License Status column heading
• This sorts the participants by active and inactive
• Now all inactive students are listed at the bottom of the list
• Inactive means one of the following:
• The student hasn't registered their Turning Account at all
• The student's account isn't connected to blackboard
• The student has created an account, but has not yet added a Turning Account license to that account

• Once you have done this, you can copy and paste the list of students' names into an announcement to your class to let them know that their registration isn't correct

How do I export a participant list in TurningPoint Cloud so that I can share it with someone else?

• Click on the Manage tab

• Click on the Participant List drop down menu
• Choose Export

• Click next to the participant lists that you want to export
• Click on the … and choose where you want to save the file
• Click Save

• Give the files a password that you can share with someone else
• Click Export